CRM and customer service resources ...
SSPA - Software Support Professionals Association - http://www.supportgate.com/
Help Desk Institute - http://www.helpdeskinst.com/ (commercial organization): 1755 Telestar Drive, Suite 101, Colorado Springs, Colorado 80920, U.S.A Phone: (800) 248 5667 or (719) 531 5138
CRM - Customer Relationship Management, Freedom Communications
First-Rate Customer Service
Effective Software Customer Support
Customer Driven Company - Moving from Talk to Action
The Art of Computer Technical Support
www.the-resource-center.com provides courses and books about Customer Service, customer surveys, and measuring customer satisfaction.
www.destinationcrm.com to sign up for a newsletter about CRM - by the publishers of CRM Magazine.
CRM.ITtoolbox.com - Content, community, and service for CRM professionals. Providing technical discussion, job postings, an integrated directory, news, and much more.
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