Customer Relationship Management (CRM) software from RTI Helping software companies meet their future needs
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CRM and customer service resources ...



Web Sites




SSPA - Software Support Professionals Association -

Help Desk Institute - (commercial organization): 1755 Telestar Drive, Suite 101, Colorado Springs, Colorado 80920, U.S.A Phone: (800) 248 5667 or (719) 531 5138


CRM - Customer Relationship Management, Freedom Communications

First-Rate Customer Service
(The Economics Press) (800) 526-2444

Effective Software Customer Support
Richard Gallagher (International Thompson Computer Press)

The Customer Driven Company - Moving from Talk to Action
Richard C. Whiteley, the Forum Corporation (Addison-Wesley)

Help! The Art of Computer Technical Support
Ralph Wilson. (Peachpit Press)

Web Sites provides courses and books about Customer Service, customer surveys, and measuring customer satisfaction. to sign up for a newsletter about CRM - by the publishers of CRM Magazine. - Content, community, and service for CRM professionals. Providing technical discussion, job postings, an integrated directory, news, and much more.


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1001 Warrenville Road, Suite 403 • Lisle, Illinois 60532
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