CustomerFirst^®
   •Overview
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   •Automated Rules - Based
     Escalation
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   •Reporting Tools
   •Multiple Department
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     E-mail
   •Platforms Supported

WebFirst^®
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   •Dynamic Web Acess
   •Common Problems
     Database
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   •Submit New Incident

SalesFirst^®
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Inventory Management
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     Status
   •Equipment History
   •Ad-hoc Queries

WebFirst^® - Common Problems Database

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This panel is used to search the database for answers to questions or previously reported problems that may be the same as what the user is encountering. The search fields are populated from the characteristics that you have defined in your CustomerFirst database. Customers can search for common problems based on a combination of characteristics (e.g., error codes, keywords, etc.) that describe the problem. The results show a list of problems with their descriptions and resolutions that match the selected characteristics. The full problem can be displayed along with the resolution.

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Repository Technologies, Inc.
1001 Warrenville Road, Suite 403
Lisle, Illinois 60532
Phone: 630-515-0780
Fax: 630-515-0788
E-mail: info@custfirst.com

Send mail to webmaster@custfirst.com with questions or comments about this web site.
Copyright 1998-2000 Repository Technologies, Inc. All rights reserved.

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