CustomerFirst^®
   •Overview
   •Defect Tracking
   •Automated Rules - Based
     Escalation
   •Maintenance contracts
   •Reporting Tools
   •Multiple Department
     Integration
   •Support for Fax and
     E-mail
   •Platforms Supported

WebFirst^®
   •Overview
   •Dynamic Web Acess
   •Common Problems
     Database
   •Recent Incidents
   •Submit New Incident

SalesFirst^®
   •Overview
   •Manage Sales
     Opportunities
   •Benefits

Inventory Management
   •Overview
   •Equipment Information
   •Equipment Replacement
   •Contract (Warranty)
     Status
   •Equipment History
   •Ad-hoc Queries

WebFirst^® - Recent Incidents

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Existing incidents that have been flagged as "public" can be accessed using the incident number or through the View Existing Incidents query, which shows a customer the status of all their open incidents as well as those that have been closed in the passed 30 days. Clicking on a specific incident will display the full incident and its history. Only history events that are marked as "Public" will be displayed. If the customer has discovered additional information about the incident, they can enter information on an activity screen which will add history for that incident. The information on the incident itself cannot be modified.

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Repository Technologies, Inc.
1001 Warrenville Road, Suite 403
Lisle, Illinois 60532
Phone: 630-515-0780
Fax: 630-515-0788
E-mail: info@custfirst.com

Send mail to webmaster@custfirst.com with questions or comments about this web site.
Copyright 1998-2000 Repository Technologies, Inc. All rights reserved.

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