CustomerFirst^®
   •Overview
   •Defect Tracking
   •Automated Rules - Based
     Escalation
   •Maintenance contracts
   •Reporting Tools
   •Multiple Department
     Integration
   •Support for Fax and
     E-mail
   •Platforms Supported

WebFirst^®
   •Overview
   •Dynamic Web Acess
   •Common Problems
     Database
   •Recent Incidents
   •Submit New Incident

SalesFirst^®
   •Overview
   •Manage Sales
     Opportunities
   •Benefits

Inventory Management
   •Overview
   •Equipment Information
   •Equipment Replacement
   •Contract (Warranty)
     Status
   •Equipment History
   •Ad-hoc Queries

WebFirst^® - Creating a New Incident

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Customers can report new incidents using WebFirst. These incidents are added to the CustomerFirst database and queued to a department defined either globally or based on maintenance type, product, or support location. WebFirst sends the customer an acknowledgment including the assigned incident number. Support reps can access these incidents via the CustomerFirst Unowned Incidents query and begin to resolve the reported problem.

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Repository Technologies, Inc.
1001 Warrenville Road, Suite 403
Lisle, Illinois 60532
Phone: 630-515-0780
Fax: 630-515-0788
E-mail: info@custfirst.com

Send mail to webmaster@custfirst.com with questions or comments about this web site.
Copyright 1998-2000 Repository Technologies, Inc. All rights reserved.

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